Testimonials

• “I can’t thank you enough for all your diligent, organized and high-quality support and continually pushing WSM and the ARCHIBUS pilot. Your passion is contagious and I love working with you. We definitely would not be here today without your efforts. Thank you!”

• “ICON worked great with all levels of government personnel and several contractor personnel from other consulting companies. It was very apparent that their personnel had extensive training in facilitating and managing professional relationships. My approach toward the development of the XXXXXX Plan was unique in that I utilized the talents and skills of multiple contractors to achieve the required tasks. ICON personnel were simply outstanding in the leadership they provided in coordinating this effort across multiple contractors and government agencies. Everything went great.”

• “I’ve never had a better experience with contractor support. The quality was really outstanding.”

• “Everything was done on time or early. This was outstanding because the project had so many variables and new requirements came up as we moved it into different Navy Commands.”

• “You really did a great job with a challenging situation! Several times, things could have easily gone south – discouragement, acrimony, or simple confusion. But you kept the dynamic situation on a productive path. My highest compliments!”

• “I am enormously relieved that the conference is over and even more relieved that is was as successful as it was. I’m firmly convinced that the most important product to come out of the meeting was the schedule. If we hadn’t walked out with that, much of the energy and enthusiasm that was generated would have fizzled out in relatively short order.”

• “I think that you were the only one of us who really knew how important it was. More importantly, you were the one who knew how to get it done within the very narrow (and shrinking by the minute) window of opportunity that was available to us. It may have been a mundane and everyday accomplishment to you, but to me, the word that came to mind as I thought about it this morning was “brilliant.” From the mundane and everyday side, it simply shows the value in having any task of critical importance handled by a professional who is skilled and experienced in its conduct.”

• “It’s great working with you again and I’m looking forward to the next challenge!”

• “I want to express my sincere appreciation for all your hard work and extra effort to help keep us on task. Your enthusiasm and professional demeanor has contributed greatly to our effort. I am quite confident that the SAG 2001 will be one of the best tools we ever developed to ensure that employment and training services to veterans is maximized throughout the Nation.

• “I have been associated with many workgroups during my tenure with XXX but none as well organized or facilitated as those you have been involved with.”

• “I felt that the process work you facilitated was fortunate to have your special presence – and that there was total team inclusion and buy in to the resulting recommendations. That result only comes through hard work and understanding of people as well as knowledgeable, unbiased leadership skills.”

• “By having members of your staff available to answer questions provided an immediate resource that helped in defusing some of the anxiety we are experiencing with a new way of doing business. Several of the questions posed by members of my staff were quite pointed and expressed their apprehension with NMCI. However, the clear, straightforward manner in which XXX, XXX, and Cara responded to these questions, demonstrated the professional approach they are taking to ensure our best interests are at the forefront.”

• “I am convinced one of our best tools available, are collaborations just like this. Thanks again for your support.”

• “I attended the User Orientation for Cutover briefing that you presented this morning. Great job. I would not change anything. That was a lot of info to put out in less than two hours. Your presentation cadence and tone, presentation style and emphasis on important items was right on. Next time I have to put together a long brief like the one you did this morning, I will come to you with my draft for comments.”

• “I just attended the NMCI Orientation session presented by Cara Noland and wanted to let you know that she did a great job. She was both informative and responsive to the questions/issues raised by the audience. I figured a little good news is refreshing in your world once in a while.”

• “As always, a great job! For many, this training represents their first interaction with the CIO shop so I deeply appreciate that fact you are making it a positive experience for them. Thanks for continuing the superb efforts and keeping the bar high!”

• “I just wanted to take an opportunity to send a short note. We had our training this morning for our upcoming rollover. Cara Noland was our trainer and I wanted to particularly mention how great she was. Enthusiastic, knowledgeable and very personable in her presentation, she actually had me looking forward to this. I was also very impressed with how she handled potentially ornery questions with such tact and aplomb. Please accept my thanks for such a thorough and professional presentation.”

• “I want to especially thank Ms. Terry Collins for her consistent professionalism during the email orientation and checklist processes. As a coach, Ms. Collins was always patient and courteous. Working within the business rules and without rushing the users, she accomplished her task in a timely manner. She understood some users required more coaching than others and easily adjusted her style. User’s felt comfortable asking her questions. Ms. Collins’ expertise was readily apparent and her ability to detect/solve recurring problems saved us valuable time.”

• “Finally a thank you to Cara Noland for the development of processes and NMCI Email Migration Handbook and to Linda Griffin for the ACIO and User Training classes.”

• “I would like to thank you and XXXX for providing a capable, knowledgeable, and service oriented transition group. The Blue Shirts, under Terry Collins direction, ensured the XXXX NMCI transition impacts were minimized to the maximum extent possible, returned program personnel to operational status as quickly as possible and protected the Department of the Navy interests.”

• “I’m in an ea [sic] planning session and am reminded, as in previous years, you were the best facilitator I have ever worked with. Your continued fan…”

• “Cara has done an extraordinary job in putting together a top-notch team of professionals. Her exceptional organization and communication skills have been key in keeping us informed of ongoing NMCI issues and their resolution as well as in formally documenting the dynamic NMCI process for NAVSEA [sic]. This has helped improve the process immensely, and we now better understand what steps are involved and what NAVSEA has control over (limited as it may be). I have been able to use her guides to further disseminate key points to my management so they have a better understanding of how the process works (good or bad).

• “Terry is a terrific mentor and coach and has been instrumental in ensuring all of my users successfully transitioned from the legacy to NMCI environment. Her direct involvement in helping users accept new seats and learn their way around NMCI eased their fears of change. Additionally, she did a fantastic job in coordinating the mandatory NMCI password reset drill in November 2005. All users were able to reset their passwords with minimal work disruption, and she ensured those manning the tables were courteous and helpful. Terry’s efforts and positive attitude ensured the change went off without a hitch in SEA 02.”

• “Linda is the right choice for teaching new users how to prepare for and transition to the NMCI environment. Her quick wit and good-natured character puts people at ease and facilitates the learning process. Her natural teaching abilities are evident, and she definitely knows her way around the NMCI environment. The handouts we received during training are invaluable references, and I use them to help indoctrinate new hires that are unfamiliar with NMCI. Linda is always willing to answer questions and point us in the right direction when it comes to NMCI.”

• “Thank you [Terry Collins] very much for pulling all of this together. You two have been THE BEST!! I have been presenting you as the role model that others groups should be seeking out to help them in this effort. I know that the resources team has benefited by your expertise as well as the IT team working with our team. You both simply amaze me and are the talk of the town amongst the other members of the team. Thanks for your undying efforts and huge efforts!!”

• “Cara and Lori Lee, As I was working on the final hard-copy review of all the resumes, the following jumped out at me from Cara’s for the first time: “She coauthored a Knowledge Management and Community of Practice Practitioner’s Guide”. I thought, is it? I reached to my bookshelf and sure enough, there it was. That was one of the guides I read when I was researching KM as part of a project I was working on. So I would just like to tell 2 of the authors, great guide and it was very valuable in my research. “

• “Through your [Linda Griffin] exceptional oral and written communications skills and considerable teaching expertise, you played a crucial role in guiding the PEO’s users through every phase of the complex process, from the development and delivery of excellent User Cutover Orientation and Seat Acceptance training to one-on-one tutoring when required. Your efforts were instrumental in the PEO’s nearly flawless deployment of 326 NMCI seats, and ensured our continued ability to provide the highest quality support to our internal and external customers.”